AMPAC Terms & Conditions
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Welcome to the AMPAC Debt Recovery website.
These Terms and Conditions govern your access to and use of this website, including any information, resources, forms, client portals, payment links, downloadable materials and related services made available through this website.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use this website.
In these Terms and Conditions, “AMPAC”, “we”, “us” or “our” refers to AMPAC Debt Recovery Pty Limited and its related entities, where applicable.
The information provided on this website is general in nature and is intended to provide an overview of AMPAC’s services, capabilities and areas of expertise.
While we make reasonable efforts to ensure the information on this website is accurate and up to date, we do not guarantee that all content is complete, current or free from errors. Website content may be updated, changed or removed at any time without notice.
Nothing on this website should be taken as legal, financial or professional advice. You should seek independent professional advice before making decisions based on information available on this website.
AMPAC provides debt recovery and related services across Australia and internationally. Our services may include, but are not limited to:
The availability, scope and cost of our services may vary depending on the nature of the matter, the debt, the location, the debtor’s circumstances, applicable laws and any agreement entered into between AMPAC and the client.
Any engagement of AMPAC’s services will be subject to separate client agreements, service terms, authority forms, fee arrangements or other documentation provided by AMPAC.
AMPAC uses professional debt recovery processes, experienced personnel and technology to support clients in recovering overdue debts.
However, no debt recovery outcome can be guaranteed. Recovery depends on many factors, including the debtor’s financial position, willingness to pay, the age and value of the debt, the quality of supporting documentation, whether the debt is disputed, applicable laws and any legal or enforcement options available.
Any estimated recovery prospects, timelines or outcomes discussed with AMPAC are indicative only and should not be treated as a guarantee.
In some cases, legal action or enforcement may be recommended as part of the recovery process. Legal action will not be commenced without the client’s prior approval.
Where legal action, field services, process serving, investigations, enforcement, insolvency action or other third-party services are required, additional costs may apply. AMPAC will provide information about these costs where relevant so clients can make an informed decision before proceeding.
Clients who submit matters to AMPAC are responsible for ensuring that all information, documents and instructions provided are accurate, complete and lawful.
This may include, but is not limited to:
Clients must notify AMPAC as soon as possible if any information changes or if payment is received directly from the debtor.
AMPAC is entitled to rely on the information provided by the client when assessing, managing or progressing a matter.
Where debtors are directed to make payment through AMPAC’s online payment portal or approved payment channels, payments will be handled in accordance with AMPAC’s payment processes and any applicable service agreements.
Payment arrangements, instalment plans or settlement proposals may be subject to approval by the client, AMPAC or any other relevant party depending on the matter.
Debtors should ensure all payment information provided is accurate. AMPAC is not responsible for delays or errors caused by incorrect payment details, bank processing times or third-party payment provider issues.
AMPAC may provide clients with access to online systems, including AMPAC Online, to help manage and review matters.
Clients are responsible for keeping login details secure and confidential. You must not share your login details with unauthorised users or allow any unauthorised person to access AMPAC systems.
You agree to notify AMPAC immediately if you become aware of any unauthorised access, suspected data breach or misuse of your account.
AMPAC may suspend or restrict access to online systems if we suspect unauthorised use, security risks, misuse, non-payment or breach of these Terms and Conditions or any client agreement.
When you submit an enquiry, request a call back, download a resource or provide information through this website, you agree that the information you provide is accurate and that AMPAC may contact you using the details provided.
Submitting an enquiry through this website does not create a client relationship unless and until AMPAC accepts the matter and the relevant engagement documentation or authority has been completed.
AMPAC is not required to accept every enquiry, debt placement or request for service.
Any guides, case studies, articles, templates or downloadable materials made available on this website are provided for general information only.
These resources do not constitute legal advice, financial advice or a substitute for professional advice tailored to your specific circumstances. You should seek appropriate advice before relying on any downloadable resource.
AMPAC may update, remove or restrict access to downloadable resources at any time.
You agree to use this website for lawful purposes only.
You must not:
We may restrict, suspend or block access to the website where misuse is suspected.
All content on this website, including text, graphics, logos, images, design elements, downloads, resources and other materials, is owned by or licensed to AMPAC unless otherwise stated.
You may view and use website content for personal or internal business purposes only. You must not copy, reproduce, modify, distribute, publish or commercially exploit any website content without AMPAC’s prior written consent.
This website may include links to third-party websites, portals, payment providers, social media platforms or external resources.
These links are provided for convenience only. AMPAC does not control and is not responsible for the content, security, accuracy, availability or practices of any third-party website or service.
Your use of third-party websites or services may be subject to separate terms and conditions.
AMPAC respects the privacy of individuals and handles personal information in accordance with its Privacy Policy.
By using this website, submitting information or engaging with AMPAC’s services, you acknowledge that AMPAC may collect, use and disclose personal information as described in its Privacy Policy and as required to provide its services, comply with legal obligations and manage debt recovery matters.
Please refer to our Privacy Policy for further information about how personal information is handled.
AMPAC takes reasonable steps to protect information submitted through this website and associated online systems. However, no online transmission or storage system can be guaranteed as completely secure.
You are responsible for taking appropriate precautions when using this website, including keeping your own systems, passwords and devices secure.
To the maximum extent permitted by law, AMPAC excludes all liability for any loss, damage, cost or expense arising from or connected with:
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian law.
You agree to indemnify AMPAC against any loss, liability, claim, cost or expense arising from your misuse of this website, breach of these Terms and Conditions, submission of inaccurate information, unauthorised access to AMPAC systems or breach of any applicable law.
AMPAC may update these Terms and Conditions from time to time. Any changes will be effective once published on this website.
Your continued use of the website after changes are published will be taken as acceptance of the updated Terms and Conditions.
These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of the State or Territory relevant to the matter or service being provided.
You agree to submit to the jurisdiction of the courts and tribunals of Australia in relation to any dispute arising from these Terms and Conditions or your use of this website.
If you have any questions about these Terms and Conditions, please contact AMPAC Debt Recovery.
Phone: 1300 426 722
Email: sales@4ampac.com.au
Website: www.4ampac.com.au
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