Debt Recovery Agency Melbourne

Do you have unpaid debts?

No Collection

No Commission

You know its time to use a debt recovery agency when...

You have completed a job and your customer is refusing to pay.

You have tried to recover unpaid debt and been unsuccessful.

You are using valuable inhouse resources trying to recover unpaid invoices.

AMPAC is a trusted and highly regarded Collection Agency in Melbourne that provides businesses with the support they need to collect unpaid debts

The Benefits Of Using AMPAC

Quick results

Over 90% of all debts collected before legal action

Compliant and Ethical

Honest and Objective Advice

Debt Collection in over 180 Countries

Local, Dedicated Debt Recovery Specialists

we have a wealth of knowledge

With over 25 years experience recovering debt, we know our stuff. Feel free to download any of our latest articles.
Selecting the Right Collection Agency for Your Business
AMPAC Debt Recovery – B2B Case Study
Unpaid Invoices – What To Do?



Over 90% of all debts are collected without legal action!

The strategies and technology we use at AMPAC Debt Recovery are based on a solid foundation from years of experience.  We engage with even the most difficult debtors which is why our success rate is so high.

If you have outstanding debt that is owed, and don’t know where to start in recovering it, get in contact with our debt recovery specialist today to discuss your options.

If we don’t recover your debt, you don’t pay any commission!

Frequently Asked Questions

The following Frequently Asked Questions and answers are provided to help you to gain a better understanding of the debt collection industry and how using a debt collection company will enhance your accounts receivable processes.

There is no minimum or maximum debt amount required before you can refer a debt to a collection agency. However, the amount of the debt will help determine the best and most cost effective action required to facilitate recovery. A well-resourced and professional debt collection agency will be able to discuss the various options, and make recommendations based on the debt amount, the circumstances of the debtor and the costs involved.
No collection agency can guarantee that the debt you refer will be recovered. However, an experienced, professional debt collection agency will be able to quickly assess the recoverability of your debt and suggest recovery options to improve the probability of recovery in the most cost effective way possible.

Yes, in most States and Territories of Australia you are able to recover all your collection costs from your customer. However, this is only possible if your Terms & Conditions include a ‘Cost Recovery Clause’.

Legislation in some States, such as Queensland, does not allow you to recover all your collection costs from your customer, even if there is a Cost Recovery Clause contained in your Terms & Conditions.

Your collection agency will be able to advise you in advance as to whether or not costs are recoverable.

The cost will vary depending upon the size and nature of the debt, the age of the debt and if a dispute exists. A reputable debt collection agency will explain the costs that may be incurred before you refer the debt, so you are able to make an informed decision.

Usually, a debt collection agency will charge a commission for their services, however this is only payable upon the successful recovery of the debt or part there of.

If legal action is required, then there will be additional costs involved. Here again, your collection agency will be able to explain the process, costs and timeframes involved so that you are fully informed before you decide to proceed. Legal action should never be commenced without your prior approval.

At AMPAC, we have observed our most successful clients combine robust internal credit management procedures, quality credit documentation and swift escalation of past due debts to prevent their debtors from delaying the recovery process, stalling payment or paying other creditors ahead of them.If your business does not have the resources or expertise to consistently apply this approach to debt collection, then you should consider using a debt collection agency to enhance your prospects of recovery. Put simply, your debt should be referred to a collection agency as soon as you feel the debtor is not responding positively to your internal collection efforts.Following are three very common scenarios that indicate the debtor is ignoring recovery efforts and/or is not taking your demands for payment seriously.
  1. The debtor has failed to honour, two or more promises to pay.
  2. Three or more contacts with the debtor have failed to secure payment. This contact may be a combination of phone calls, reminder letters, emails or text messages.
  3. The debt is more than 60 days overdue for payment, and the debtor continues to ignore your requests to pay.
Referring the debt to a debt collection agency in any of the above scenarios will allow you to focus your resources on the recovery of debt which is less than 60 days overdue, thereby maximising cash flow and minimising costs. Our experience has proven that the older a debts is, the harder it is to collect.

Still have questions?

Get the answers your looking for today, by speaking to one of our specialists.

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Selecting the Right Collection Agency for Your Business

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AMPAC Debt Recovery – B2B Case Study

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Unpaid Invoices – What To Do?

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Do you have debt that needs recovering? Are you unsure on where to start? Contact AMPAC Debt Recovery for solutions today and speak to one of our qualified consultants to get you started.