Why Customers Choose AMPAC

AMPAC Debt Recovery

AMPAC Debt Recovery is one of Australia’s most respected and trusted Debt Recovery Agencies. We specialise in commercial and consumer recoveries in all segments of industry and commerce.

At AMPAC we deliver extraordinary outcomes because we are a team of high performing, fully licensed, long term career professionals who are passionate about our work. Using our 30 years of knowledge and experience, we work with you to tailor a debt recovery solution to suit each individual portfolio entrusted to us. This equates to better customer service, combined with market leading recovery rates, in an environment of unwavering ethics, total transparency and full compliance.

Why Customers Choose Ampac Debt Recovery

Rather than adopting a volume-based, contact centre approach, we use a dedicated portfolio-based collection methodology, which means we work one-on-one with your customers to deliver a solution designed to optimise the recovery of each individual file.  Our focus on debtor engagement ensures faster, more cost effective turn-around of your matters. Our commitment is to ‘quality over quantity’ in everything we do. 

Advanced workflow and resource management tools ensure that matters progress in a prompt, efficient and timely manner, and that you are kept up to date with all important developments.

For over three decades, the team at AMPAC have outperformed their peers in all aspects of debt recovery, ranging from pre-legal recoveries to legal action and enforcement in all states and territories of Australia and overseas.

Our expertise covers:

Our services include:

Our technology:

Our operations and data centres are all based in Australia which means no data leaves the country and all work is carried out locally in all time zones by permanent, full-time employees located in New South Wales, Victoria and Western Australia.

Compliance and Risk Management

The staff at AMPAC are its greatest asset.  Our induction, training and mentoring programs ensure compliance with all guidelines and legislation.  Our approach to compliance is based on integrating the training standards necessary to ensure the competence of our responsible managers, collection staff and other key personnel. 

AMPAC are compliant with all state and federal legislation, codes of conduct and industry best practice.  This includes The National Credit Code, The Privacy Act and National Privacy Principles, The Trade Practices Act, ASIC and ACCC Debt Collection Guidelines.

Professional memberships include:

Working with AMPAC

AMPAC is the preferred partner to many of Australia’s highest profile private and public sector organisations.  AMPAC’s clients include many of Australia’s best known private and public sector organisations, as well as many small and medium size businesses that require professional, prompt, performance-based debt recovery as the need arises.

Our team includes some of the most experienced debt collection professionals in Australia, many with between 20 and 30 years as licensed commercial agents.  Their knowledge and expertise, combined with the very best tools, resources and support ensures that AMPAC customers recover their overdue accounts as efficiently and effectively as possible, even in the most complex debt recovery matters.

To learn more about AMPAC’s services and how we can assist your organisation, call us on
1300 426 722 or email sales@4ampac.com.au

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