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Do you have debt that needs recovering? Are you unsure on where to start? Contact AMPAC Debt Recovery for solutions today and speak to one of our qualified consultants to get you started.
Fully licensed commercial collection agency
AMPAC is one of the leading debt collection agencies in Australia, offering a comprehensive range of debt recovery services nationwide.
We are a fully licensed commercial collection agency specialising in every aspect of the debt recovery process. We draw on decades of experience across all states and territories of Australia, as well as internationally, to deliver the best and quickest outcomes for our clients.
AMPAC is trusted by leaders in industry and commerce, both in the private and public sectors, where the recovery of overdue debt is a high priority and critical to organisational success. When all other debt recovery efforts have been exhausted, we step in to help businesses recoup what’s owed to them.
Commercial debt recovery addresses unpaid invoices when businesses breach contract terms by failing to pay for products or services supplied. AMPAC collection agency recovers overdue debts through expert negotiation, debtor location, asset verification, and strategic advice on litigation and insolvency, helping businesses recover money owed from credit transactions.
Recoup unpaid amounts from general insurance, workers’ compensation, motor, marine, property, and trade credit insurance. AMPAC helps recover these debts by obtaining proof of loss, locating third parties, verifying assets, assessing payment capacity, managing repayment arrangements and employing litigation and enforcement strategies when necessary.
Education fee recovery is needed when families or students fall behind on primary, secondary, or tertiary tuition payments. AMPAC collaborates with educational facilities to recover these fees by identifying debtors, assessing their payment capacity and willingness to pay, integrating sensitive hardship policies, and developing tailored collection strategies to suit each unique situation.
Local government rate recovery is necessary when ratepayers fail to pay property rates, water, waste, or other fees essential for the delivery of community services. AMPAC assists over 80 councils by locating ratepayers, verifying assets, assessing payment capacity, integrating hardship policies, and pursuing litigation under the various Local Government Acts.
Get debt recovery support when lot owners fail to pay levies essential for building maintenance and operations. AMPAC collection agency assists strata managers and owners’ corporations by locating lot owners, verifying assets, assessing payment capacity, managing payment arrangements, pursuing litigation under the various Strata Titles Acts, and delivering the most cost-effective recovery strategy for each matter.
When customers overseas fail to pay, there can be complexities with language, culture, time zones and legal systems. AMPAC’s international debt collectors leverage the EOS Global Collection Network to recover debts across 180+ countries using local partners with regional expertise, while clients manage everything through their Australian-based AMPAC account manager.
Do you have debt that needs recovering? Are you unsure on where to start? Contact AMPAC Debt Recovery for solutions today and speak to one of our qualified consultants to get you started.
We encourage our people to get to know the unique circumstances of every business we serve. Our debt collectors develop and maintain close working relationships with each customer, refining industry-specific debt collection strategies to best suit each business.
Your credit application and terms and conditions of trade form the basis of your organisation’s relationship with its customers. They establish the rules of the game, and if a problem occurs with the business relationship, you want to be able to rely on these documents to help resolve the issue, easing the debt collection process.
The complexity of international debt recovery can baffle even the most experienced credit professional. The team at AMPAC have many years experience with debt collection, helping clients recover overdue debts both here in Australia and overseas.
24/7 Online Access
AMPAC Online is available to clients 24 hours, 7 days a week via PC, tablet or smartphone. The convenience of real-time access to your matters means you are always up to date and in control of your portfolio.
Our primary objective is to engage debtors in the recovery process right from the outset. Our process combines skilled personnel, advanced debt recovery software, voice recording, paperless direct debiting, and email and SMS demands, all linked to AMPAC’s payment portal – giving you an advantage early in the recovery process.
This process makes us one of the most successful debt collection agencies in Sydney and across Australia.
Our collection agency clients include some of Australia’s highest-profile private and public sector organisations, where credit risk management and the recovery of overdue debt are a priority.
We are an Australian debt collection agency that supports organisations across a wide range of industries. From construction debt recovery to recouping outstanding healthcare debts, we possess significant expertise in a range of industry-specific debt collections.
Speak to a debt specialist today. Act early and experience the difference working with a specialist collection agency can make to your recovery efforts. Contact AMPAC for professional, proven support.
At AMPAC, we have observed that our most successful clients combine robust internal credit management procedures, high-quality credit documentation, and swift escalation of past-due debts to prevent their debtors from delaying recovery, stalling payments, or paying other creditors ahead of them.
If your business does not have the resources or expertise to consistently apply this approach to debt collection, then you should consider using a debt collection agency to enhance your prospects of recovery. Put simply, your debt should be referred to a collection agency as soon as you feel the debtor is not responding positively to your internal collection efforts. This could include:
There is no minimum or maximum debt amount required before you can refer a debt to a collection agency. However, the amount of the debt will help determine the best and most cost-effective action required to facilitate recovery. A well-resourced and professional debt collection agency will be able to discuss the various options and make recommendations based on the debt amount, the debtor’s circumstances, and the costs involved.
No collection agency can guarantee that the debt you refer will be recovered. However, an experienced, professional debt collection agency in Australia can quickly assess the recoverability of your debt and suggest recovery options to increase the likelihood of recovery at the lowest possible cost.
There are several factors that determine how long it takes to collect a debt. These include:
Referring the debt to a debt collection agency will reduce recovery timeframes, enhance recovery prospects, and reduce the risk of bad debt.
Yes, in most States and Territories of Australia, you can recover all your collection costs from your customer. However, this is only possible if your Terms & Conditions include a ‘Cost Recovery Clause’.
Legislation in some States, such as Queensland, does not allow you to recover all your collection costs from your customer, even if your Terms & Conditions include a Cost Recovery Clause.
Your collection agency will be able to advise you in advance whether costs are recoverable.
This is not the case. A collection agency should keep you right up to date with the progress of each of your matters. Most established collection agencies will also provide you with 24/7 real-time access to their debt collection system, which will enable you to track the progress of your debt online anywhere in the world from your workstation, tablet or mobile phone.
The cost will vary depending on the size and nature of the debt, the age of the debt, and whether a dispute exists. A reputable debt collection agency will explain the costs that may be incurred before you refer the debt, so you are able to make an informed decision.
Usually, an agency will charge a commission for its services; however, this is payable only upon the successful recovery of the debt, or part thereof.
If legal action is required, there will be additional costs. Here again, your collection agency will be able to explain the process, costs, and timeframes involved, so you are fully informed before you decide to proceed. Legal action should never be commenced without your prior approval.
Yes. As Australia’s representative of the EOS Global Collection Network, AMPAC recovers debts in over 180 countries. Our global partners provide local expertise, allowing you to focus on your Australian-based AMPAC account manager while eliminating the complexities of language, culture, time zones and international legal systems.
AMPAC recovers commercial debts, insurance claims and premiums, education and school fees, local government rates, strata levies, and international debts. We serve diverse industries with specialised knowledge in each sector, ensuring recovery strategies are tailored to your specific business needs and circumstances.
Our Sydney office manages matters across NSW, QLD and ACT, as well as all international debt recovery. Our Melbourne and Perth offices handle cases in the remaining jurisdictions throughout Australia, ensuring nationwide coverage.
For enquiries, please contact us at sales@4ampac.com.au or call 1300 426 722 to discuss how we can support your needs.
Do you have debt that needs recovering? Are you unsure on where to start? Contact AMPAC Debt Recovery for solutions today and speak to one of our qualified consultants to get you started.
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