AMPAC Debt Recovery Perth

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AMPAC’s Perth based Local Government team have been trusted partners to over 65 Councils for over 20 years!

The combination of knowledge, experience and technology enables AMPAC to quickly engage rate payers in the debt recovery process, thereby reducing both the time and cost usually associated with the recovery of unpaid rates. AMPAC’s director of Local Government, Damian Barr, credits its success in the Local Government market to a number of important aspects of the service:

The high quality of the team, who since 2005 have been refining and customising the delivery of rates management services to Councils throughout Western Australia.
The transparency of AMPAC’s pricing model that ensures there are no surprises for Council when it comes time to pay the bill.
AMPAC’s technology, which uses a range of digital and traditional contact methods to suit both the Council and their rate payers.
Local knowledge. The unique requirements of the Towns, Cities and Shires throughout WA (geographically the largest state in Australia) are well understood by the AMPAC team.

From our convenient, single touch digital payment channels to the management of payment arrangements and legal action, including the sale of land, AMPAC has the experience and knowhow to quickly and cost effectively reduce your overdue rates.

Letters of demand (digital and hard copy), SMS and telephone
Set up and management of payment arrangements
General Procedure Claims (GPC)
Property Seizure & Sales Orders (Goods & Land) (PSSO)
Means Inquiries
Service of GPC’s, PSSO’s and MI’s
Skip Tracing and Field Calls
Notices of Discontinuance
Memorandum of Consent Orders
3 Year Sale Process – from beginning to completion

Digital and paper based reminders and demands that provide a range of convenient payment channels designed to suit all rate-payers
Operator assisted one-off and recurring direct debits to support those in the community without access to smart technology
Automated but flexible workflows that keep matters moving forward in a timely manner
Voice recording of all telephone calls designed to support compliance and brand protection
AMPAC Online allows you to review your portfolio, issue instructions to AMPAC, load matters for collection, add and view documents, add notes and comments, print a range of reports and export data to Excel, CSV, Word and PDF – you can even customise and create your own reports in real-time
Online debtor access allows rate-payers and sundry debtors 24/7 access to manage their payments and communicate with their AMPAC account manager, resulting in improved debtor engagement and satisfaction
Scheduled performance and payment reporting means you don’t have to worry about receiving the data you need, when you need it

AMPAC is the preferred partner to many of Australia’s highest profile private and public sector organisations where credit risk management and the recovery of overdue debt is a high priority. All our services are delivered locally, by local people who understand the complexities of recovering Local Government debt.

Our Perth based office includes a dedicated rates management team who are some of the most experienced Local Government debt collection professionals in Australia. Their knowledge and expertise, combined with the best tools, resources and support ensures that AMPAC’s clients recover their overdue rates and sundry debts as efficiently and effectively as possible, even in the most complex debt recovery matters. AMPAC’s Director of Local Government carries out regular client reviews and visits to ensure each Council’s agreed recovery strategy is carried out to the highest standard.

AMPAC’s Local Government team are responsible for all aspects of the debt recovery process from issuing demands, handling queries, managing payment arrangements, engaging field agents and instructing solicitors.

For more information about AMPAC’s services to Local Government, contact Damian Barr on 0407 446 473 or d.barr@4ampac.com.au

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